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Everyone hates chatbots. 
It's time to upgrade to Human-Centered AI.

Customer Support budget under a microscope? You’re not alone. CX teams across every industry are feeling the pressure to streamline operations while maintaining top-tier service.

By deploying AI-powered support automation, you can scale your team without increasing headcount—all while providing exceptional customer service in every single interaction.

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Teams That Trust Our Support Platform

Forethought empowers your teams with efficient tools to engage and support customers throughout their journey, turning customers with questions into customers for life.

90% accuracy in ticket resolution with self-service
90% accuracy in eliminating spam
20% increase in agent productivity

Lower cost and drive efficiency with AI-powered automation

Raising CSAT while lowering costs and driving efficiency? With intelligent service automation from Forethought, it’s not only possible—it’s proven.

By using human-centered-AI that understands customer sentiment and intent, customers can increase self-service and have their questions resolved almost immediately, reducing how many tickets your agents need to handle and your overall costs. 

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A better experience requires you to think outside the bot.

Simple decision-tree chatbots based on if/then statements aren’t cutting it anymore. Instead, take care of your customers with powerful conversational AI from Forethought. 

  • Comprehends sentence structure, meaning, synonyms, tone, and nuance.
  • Entire support ticket is a “query”, not keywords.
  • Extracts the perfect answer from millions of documents.
  • Classifies urgency and spam with expert accuracy.
  • Supports longer queries like email threads.
"During the evaluation, there were 4 final contenders. For us, the ROI benefit was the most important factor, and Forethought had the best balance of cost and performance. In some ways there were intangibles too–it felt like we were entering a partnership instead of just being a client."
Dawn Phelps, Senior Customer Support Content and AI Manager
Lime
“I am so impressed with the results, so I want to put Forethought in front of every support channel that we have.”
Quinton Ayers, Director of Product Support
Route
“There will be a larger influx of tickets, and we will need automation to manage it. We’ve been impressed by the Forethought team’s adaptability and creativity as they’ve helped us use their tools to deliver the answers our very time-sensitive customers need. We want to have Forethought on our team as we plan for a future of continuous growth.”
Cameron Martin, Customer Support Lead
StocksToTrade